FAQs

1. What does “gua sha” mean?

“Gua sha” comes from traditional Chinese practices. “Gua” means to scrape or glide, and “sha” refers to redness that appears on the skin in body treatments. In facial gua sha, the technique is much gentler and focused on massage and relaxation.

2. What is a gua sha tool used for?

A gua sha tool is used to massage the face and neck. Regular facial massage can help reduce the look of puffiness, encourage circulation, support product absorption, and enhance the appearance of facial contours.

3. Is gua sha suitable for all skin types?

Yes. This tool is suitable for normal, dry, oily, and combination skin types. Always use gentle pressure and a facial oil or serum to avoid dragging the skin.

4. How often should I use my gua sha?

You can use your gua sha daily or several times a week. Even 3–5 minutes per session can make a beautiful addition to your skincare ritual.

5. Will gua sha make my face slimmer?

Gua sha does not change bone structure, but regular facial massage may help reduce puffiness and fluid buildup, which can make the face appear more sculpted and defined.

6. Can I use gua sha under my eyes?

Yes, very gently. Use the curved edge with light pressure and always glide outward. Never drag the skin or massage dry skin.

7. What should I apply before using gua sha?

Always apply a facial oil, serum, or moisturiser first. This allows the tool to glide smoothly and helps prevent irritation.

8. What is rose quartz and why is it used?

Rose quartz is a natural stone traditionally associated with calm and self-care. In skincare tools, it is valued for its naturally cool feel and smooth surface.

9. Can I put my gua sha in the fridge?

Yes. Chilling your gua sha tool can enhance the cooling sensation and may help with the appearance of puffiness.

10. How do I clean my gua sha?

Wash with warm water and a gentle soap after use. Dry thoroughly before storing.

11. Is each gua sha tool the same?

Because this is a natural stone product, each piece may vary slightly in colour and pattern, making every tool beautifully unique.

12. Do you offer free shipping?

Yes — we offer free shipping Australia-wide.

13. Where do you ship from and how long does delivery take?

Orders are shipped from our Sunny Sydney office within. Delivery times typically range from 2–8 business days depending on your location.

14. Can I return my gua sha if I change my mind?

For hygiene reasons, we cannot accept returns on opened skincare tools. If your item arrives damaged or faulty, please contact us and we will happily assist.

15. Is gua sha safe?

Facial gua sha is generally safe when done gently on lubricated skin. Avoid broken skin, active infections, or inflamed areas. If you have a medical skin condition, consult a professional before use.